Frequently Asked Questions

How do I apply for the Rehabilitation Program?

Contact Ms. Antoinette Knowlton at (901) 222-7605 for pre-screening and to receive an application or download an application here.

Be prepared to submit the following with an application:

1) Proof of income for each person in the household that is over 18. If employed, (6) six most recent check stubs or employer printout SS, SSI, Retirement, and/or Pension (award letter).

2) Proof of current mortgage in the form of most recent statement showing the next due date, last payment, escrow, and any late charges.

3) Proof of current homeowners insurance in the form of a copy of insurance policy showing current coverage dates.

Can I complete a Shelby County Department of Housing program application online?

Please check the webpage for the specific Housing program that interests you. You will find an application that can be downloaded on that page or contact information for how to have an application sent to you. Completed applications cannot be returned via email or via fax.  To prevent delay in processing the completed application, please sign, date, and submit all required documentation to :

Shelby County Department of Housing

Antoinette Knowlton

1075 Mullins Station Road

Memphis, Tennessee 38134


When will work start on my house?

From the time of application approval, the process could take at least 2.5 months before work is started on your home.

If Shelby County Department of Housing does work on my home, do I have to pay for it?

If you are approved for work on your home through the Shelby County Rehabilitation Program, you will not pay for anything or pay back anything unless you want to sell the house within the lien period. For the Rehabilitation Program, the lien period if 5 years.

Can I have the contractor of my choice for the work done on my home?

No. All projects are bid out to certified contractors in a competitive sealed bid process.

When will the lien on my home be released?

If you have participated in any of our programs (including down payment assistance, lead hazard reduction, or rehabilitation) and have questions about the lien on your home, please contact Antoinette Knowlton at (901) 222-7605.

Who do I call if I have a Fair Housing complaint?

To file a complaint, contact the Tennessee Human Rights Commission.

How do I get help with my tenant landlord issues?

If you are seeking legal assistance contact Memphis Area Legal Services at 901-523-8822 or The Memphis Fair Housing Center at 901-432-4663.

How do I get information about a Subordination Agreement?

Contact Mr. Israel Henry at (901) 222-7616.

I live in the City of Memphis; how do I get help?

If you live in the City of Memphis, you may qualify for the Shelby County Lead Hazard Control Program. Contact Antoinette Knowlton with the Department of Housing at (901) 222-7605 for more information. 

Only citizens in Shelby County outside of the city of Memphis may qualify for the Shelby County Rehabilitation Program.

Other organizations that you may contact:

Habitat for Humanity- Aging in Place Program: (901) 322-3500

MLGW- Project Care: (901) 528-4188

City of Memphis- Weatherization Assistance Program: (901) 636-7366

MIFA- Various Family Programs: (901) 527-0208

How do I become a contractor?

Can I submit an application for Section 8 housing?

The Shelby County Department of Housing does not administer a Housing Choice Voucher (Section 8) Program. Contact the Memphis Housing Authority for information on their Housing Choice Voucher Program at (901) 544-1347.

How do I get emergency housing assistance?

The Shelby County Department of Housing does not provide emergency housing assistance.

Contact Metropolitan Interfaith Association (MIFA) to inquire about the following programs:

  • Emergency Services- assists seniors on fixed incomes and the working poor who have experienced temporary crisis with rent, mortgage payments, utilities, and food.  Phone: (901) 527-0226
  • Emergency Shelter Placement- helps families with minor children secure temporary shelter if homelessness cannot be avoided through mediation.   Phone: (901) 529-4522
  • Homeless Hotline- 24-hour hotline helps connect homeless families with minor children in Memphis and Shelby County to shelter.   Phone: (901) 529-4545
  • Rapid Rehousing- helps eligible homeless families quickly obtain permanent stable housing.   Phone: (901) 529-4524

For additional resources, please see the Community Alliance for the Homeless website here.

How can I get assistance with mortgage and/or utility payments?

The Shelby County Department of Housing does not provide mortgage or utility assistance. Contact the Shelby County Community Services Agency at (901) 222-4315 for information about utility assistance or (901) 535-2200 for information about mortgage/rent assistance.

If you live in Shelby County outside the City limits of Memphis and are impacted by COVID-19, you may qualify for our mortgage and utility assistance program. Please email Julie Meiman at for further information, or visit the website here:


You may qualify for other forms of assistance including rental assistance. Please visit or

Who do I contact if I have a bug or mold problem in my home?

For any type of infestation issue contact the Shelby County Health Department at 901-222-9000.

What if I have an issue that is not listed here?

For any service that is not listed, call the Shelby County 311 service by simply dialing 311. You can file a complaint and your complaint/inquiry will be routed to the proper agency.